FAQ


Who is Mycvfactory for?

Mycvfactory is for anyone who wants to find a job, those in the process of a career change or those who simply want to bring their CV up to date!


What does Mycvfactory offer?

We have several offers available, tailored to each individual, to support you in your job search.

  • Modern and designer CV templates
  • Cover letters: targeted to a particular role or more general formats
  • A translation service for a multifaceted approach

What software do you use to create the CVs?

We use InDesign for all of our CVs


Do you provide editable versions of the CVs and letters?

Of course! We provide a version in PowerPoint because it is a much more intuitive format than Word. We also favour this software for its endless possibilities.


Why should I have a Mycvfactory consultant do my CV and cover letters?

Our consultants are experts at showcasing your career and skills so help you reach your goal: of getting and interview and signing a contract!
If you opt for a made-to-measure CV, Mycvfactory has a simple method in place: you fill in your professional details via a questionnaire and we do the rest!


What steps must I take to get my CV?

You just need to choose your CV template, or offer, and let the site guide you through the appropriate steps. It couldn’t be simpler! We will then send you a confirmation by e-mail and, depending on what package you have chosen, you will then receive your order very quickly.


Can I choose several options or several CVs?

Everything is possible. You can choose several CV templates and then order all of them! You can also order a translation of your CV and a cover letter at the same time. We have thought of everything :)


How long after placing my order will it take to get my CV?

For our « CV template to download » offer, you will receive your ready-to-use CV in minutes.
For our « Made-to-measure CV » offer, we will send you your order by e-mail within 3 to 7 working days.
For our « CV project » offer, we will respond to your question the same day!


Can I cancel an order?

Orders confirmed on the website constitute an irrevocable acceptance, on the part of the customer, towards Mycvfactory and may only be challenged within the limits set out in the « general terms and conditions ».
In validating an order, the customer expressly authorises the provision of the service and renounces his/her right of withdrawal as services start before expiry of the withdrawal period, in accordance with article 121-20-2 of the French Consumer Code.
Therefore, you are not able to cancel an order.
Moreover, payment to MYCVFACTORY will set the provision of services in motion. In the case of credit card refusal, you will be informed by e-mail of the cancellation of your order and that the service will not be carried out.
MYCVFACTORY reserves the right to cancel or refuse any order from a customer with whom there is a possible dispute relative to payment of a previous order.


What should I do if I am not satisfied with the service?

We will look at solutions together so that you are never left dissatisfied.


What distinguishes Mycvfactory from its competitors?

We are currently the only company on the market to offer professional CVs of this standard at such a good price. We intend to support our candidates from A to Z in their job search.


Do I need an account in order to place an order?

No!
We know that it is often irritating to have to create an account on practically every site nowadays so Mycvfactory has simplified the process! Once you have made your order, a Mycvfactory account is automatically created for you, with an automatically generated password.
You will receive a confirmation e-mail with your password and a link to our site where you can change it as many times as you like.


How can I be sure that it is safe to pay by credit card on your site?

We are security conscious and have chosen PayPal and Stripe as our e-commerce and services providers. This ensures security and anti-fraud protection. While carrying out your transaction, you are in a completely secure area so your card and order details are encrypted. They will not circulate on the internet and are therefore not visible to third parties.


Are my personal details protected?

All information that we gather is used exclusively for the development and implementation of your order. In no circumstances will this information be communicated to third parties. Your order will remain confidential. Your employer will also not be aware of the process.
Compliant with French laws relating to computers, files and freedom of 6 January 1978 and 6 August 2004, the internet site www.mycvfactory.com has been subject to a declaration to Commission Nationale Informatique et Libertés (CNIL, the French Data Protection Authority) regarding its automatic processing of personal data and you have the right to access, modify, rectify and suppress any data concerning you.